How is Laser One different from their competitors?

  Laser One offers the best supplies, service and equipment for printing, copying and faxing. We provide bundled services to maximize savings, and because we remanufacture the toner supplies, we’re able to provide a greater value than our competitors.

We pride ourselves on excellent customer service, customized online accounts for our clients, and being the only Hewlett Packard Authorized Warranty Delivery Partner in Nashville.


 How much can I expect to save using Laser One’s services?

  For supplies, expected savings is 10-50% over a new OEM (original equipment manufacturer) cartridge, depending on the model.

If you’re looking to save in your entire printing/copying/faxing environment, our Managed Print Services programs can save you about 10-50% of your entire printing costs, depending on your current printing practices. Printing inefficiencies that are typically overlooked include lost productivity, unstandardized equipment models, and unbalanced deployment.


Are remanufactured Cartridges reliable?

  Both OEM (original equipment manufacturer) and remanufactured cartridges have been found to use new and recycled components and contain equivalent grams of toner. In our opinion, and the opinions of our happy customers, both have the same quality and performance. In fact, most manufacturers such as Hewlett Packard and Lexmark have programs to remanufacture their own cartridges. The difference is that Laser One’s cartridges are much less expensive, not to mention better for the environment. We update our Production Quality Report monthly. Just call us to request a copy.


My printer needs service. Does Laser One do that?

  Yes, Laser One has an outstanding service department. We are certified on just about every Hewlett Packard laser device, as well as Kyocera Mita (including Copystar). We also work on many Lexmark and Canon machines.

We can either come to your place of business or you may bring the printer to us at 712 4th Avenue South in Nashville. Please call our service department at 615-726-1111, or see the Service Department page for more information.


Does my printer warranty become void if I use a remanufactured cartridge?

  No, it will not void the printer warranty. According to the Federal Trade Commission (FTC), the Magnusson-Moss Warranty Improvement Act states that under no circumstances may the manufacturer of the printer deny you service that would otherwise be covered by your warranty due to the use of non OEM cartridges. Furthermore, we stand behind any cartridge we produce at Laser One, and would simply fix your printer free of charge if anything ever happened.


 Does a Laser One remanufactured cartridge have the same yield as a new OEM cartridge?

  You are guaranteed to receive as many prints from one of our cartridges as you would from the OEM (original equipment manufacturer) cartridge. If you don’t, just let us know and we will fix it.

   
How do I get my cartridges?

  We have next day delivery for the Nashville/Davidson County area for our brand of Laser One cartridges; OEM brand supplies or delivery areas outside Davidson County may take a day or two longer.

At Laser One, we strive daily to exceed our customers’ expectations. After all, they’re the ones who have kept us going strong since 1989. Since that time, Laser One has adjusted its product line and business plan to meet the needs of and solve client problems, allowing us to grow and change within this ever-changing technology industry. But don’t take our word for it – take a look at the many testimonials some of our fantastic customers have submitted.


 Laser One's service is consistently excellent, and everyone in the organization is a pleasure to deal with. 

  - Chris Jameson

   
 Laser One has always lived up to my expectation on service and product. I would highly recommend them as a full service copier company.

  - Marc Cook

   
 Laser One has provided us with quality toner products for many years. Their friendly, fast and efficient service makes it a pleasure to do business with them.
 
  - Carole Sullivan 

   
 Laser One is so good to us! Lucy is always checking on our inventory, which makes my job so much easier. And our deliveries from Ed are always a joy. Their customer service is top notch!
 
  - Joseph Conner 

   
 We have been a Laser One Managed Print Services client for almost three years. Prior to that, budgeting and planning for copier needs, maintenance and paper usage was a complete shot in the dark. Laser One’s Managed Print Services program and professional consultation has reduced both frustration and cost for our business. We went from processing several invoices per month with four vendors to one budgeted monthly invoice through Laser One. Our technology, productivity, and efficiency have increased tremendously throughout our office. We highly recommend Laser One!
 
  - Chuck Williamson 

   
 We depend on 30 or so HP Laser Printers and Plotters. Laser One has always been a friendly, local supplier that keeps us stocked with cost effective, high quality toner cartridges. In addition we have received reliable repair advice and when we need it – quality service to our plotters & printers.

  - Jack Kern

   
 You folks at Laser One run your business in a manner that, in my opinion and experience, is rapidly becoming a vanishing style and art. You provide outstanding service and products and stand behind both firmly and fairly. The professionalism and decorum of your service providers has been noted and appreciated from the very first meeting and our introduction to the Laser One family and continued on without a bump ever since. Thanks for taking the time to say "Thanks" for our business and please accept our sincere "Thanks" in return. We view Laser One as a very bright spot in our business world.
 
- Don Mac Farlane

   
 I have found Laser One to be very helpful and efficient in ordering supplies for our office. I appreciate the “courtesy check” between orders via e-mail, wanting to know if I need anything.
 
  - Vicky Mayberry

   
 Laser One's service is the best I've experienced in 10 years at Clear Channel. Our print cartridges are promptly delivered and are always problem-free. Your response time to our service calls is the fastest in town and we rarely, if ever, need a follow-up visit.

  - Randy Mallory